What can we help with?

Use Continue with Apple or email verification in the app. Email codes expire and should be submitted once. If a button appears stuck, wait for the progress state instead of repeatedly tapping; send a screenshot and the approximate time if it does not complete.

Try the same Apple ID again after confirming network access. PepPlanner is designed to return the existing account instead of creating a duplicate. If the error repeats, email support with the exact message and time. Do not send an Apple password or verification code.

Open Settings in PepPlanner, open Account, choose Delete account, and confirm. Apple accounts may require a fresh Continue with Apple authorization so the app can revoke the Apple token before deleting PepPlanner account records. Account deletion is permanent, but it is separate from deleting local app data on this iPhone.

Sign in, then use Restore Purchases on the PepPlanner plan screen. Premium is associated with your PepPlanner account, while Apple handles billing and refund requests. Manage or cancel an auto-renewable subscription in iOS Settings under your Apple Account subscriptions.

Free includes one local check-in. Premium adds multiple check-ins and optional reminders. You provide the title, private notes, date and time, and a once, daily, weekly, or monthly cadence. Check-ins stay on this iPhone.

Premium reminders use generic notification text. The notification does not include your check-in title or private notes.

Tap Report response beneath the PepAI answer. PepPlanner opens an email with the message identifier so support can investigate. Explain what appears wrong, but do not include sensitive personal information. For a research-library correction, include the lesson title and source you were reviewing.

PepAI can explain terminology, mechanisms, evidence quality, study design, trial status, research claims, and regulatory context. It does not diagnose, select a treatment, tell anyone what to take, or provide preparation instructions.

Before the first message, PepPlanner asks you to agree to sharing the message and an opaque conversation identifier with the PepPlanner service. The disclosure names Cloudflare Workers AI, Google Gemini, and Groq. Messages remain only in the current in-memory PepAI screen and are not saved by the app, although PepPlanner's API and model providers may keep operational logs under their policies. You can revoke permission in Settings.

Premium members can use Export local check-ins in Settings to create a plain-text file containing their local check-ins. The export does not include account data or PepAI messages. Review it before sharing because it may contain private notes.

Use Delete local app data in Settings. This removes local check-ins, local preferences, scheduled reminders, and PepAI sharing permission from this iPhone. It does not delete your PepPlanner account; use Delete account separately in the Account screen.